Shipping Concerns

Shipping Policies

2019 Shipping Special

Limited Time - Free Shipping To USA - No minimum purchase required.

Orders placed from outside of the USA will incur a $5 Flat rate handling fee 

Your order will be sent out on average within 3 days of ordering.

All US taxes are included in the sale price

Here are our estimated shipping delivery times on items shipped from our US warehouses to:

USA: 8-12 business days
Canada: 8-14 business days
World: 10­-20 business days

Some items are made to order and others are warehoused separately. Please expect your items to arrive under separate packaging.

We are located in the US however, we source products globally. 80% of the items are shipped from within the US the remainder are sourced from Canada, Italy, and Asia where they are produced only after you have ordered them. To save time, and to maintain the integrity of a handmade or "one-off" type product, we have arranged to ship the item directly to you, directly from the manufacturer.

Items shipped directly from the manufacturer will be labeled with estimated shipping times

If your item does not specify a specific time, please assume that your item will arrive within 30 days of being produced.

International shipping: Buyer Beware
We do not take responsibility for customs fees or Tariffs

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.

We are not responsible for any charges related to Customs or Duty Taxes.

If a problem arises:

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and confirm that you have entered the correct address. Sometimes it is just a typo.


If the address was entered incorrectly, we can not be held responsible unless the error was somehow made on our end. You may be able to rectify the situation with your financial institution if you describe your mistake to them honestly.

If the shipping address was correct, then the error was our fault and we will take full responsibility.

Please get in touch with us at smile@hempresspublishing.com making sure you quote your order number.